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Refunds & Cancellations

Welcome to ETA Tech Store (https://etatechstore.com/).
This Refunds & Cancellations Policy outlines the terms under which refunds and cancellations are processed for purchases made on our platform.

1. Nature of Our Services

ETA Tech Store provides:

  • Digital products and subscription-based services
  • Instant or fast delivery of access credentials
  • Shared or managed premium software access

⚠️ Due to the digital nature of our services, all sales are generally final once delivered.

2. Refund Eligibility

We offer a limited 7-day refund policy, only under the following conditions:

✅ Eligible Cases:

You may request a refund if:

  • The service was not delivered after successful payment
  • The provided account/access is not working
  • You received incorrect product/service
  • Technical issues from our side prevent usage

3. Non-Refundable Cases

Refunds will NOT be provided in the following situations:

  • Change of mind after purchase
  • You no longer need the service
  • Partial usage of subscription
  • Failure to follow usage instructions
  • Violation of Terms & Conditions
  • Account misuse (e.g., sharing, changing credentials)
  • Issues caused by third-party platforms (e.g., Canva, Adobe, AI tools downtime)

4. Cancellation Policy

  • Orders can only be canceled before delivery
  • Once access credentials are delivered, cancellation is not possible

5. Refund Process

To request a refund:

  1. Contact our support team within 7 days of purchase
  2. Provide:
    • Order details
    • Issue description
    • Screenshot/proof (if applicable)

📩 Contact via:

  • Email: [Your Email]
  • WhatsApp: [Your Number]

6. Refund Approval & Timeline

  • Refund requests are reviewed within 24–48 hours
  • If approved, refunds are processed within 5–7 business days
  • Refund will be credited to the original payment method

7. Replacement Policy (Preferred Resolution)

In most cases, instead of a refund, we may:

  • Replace the account
  • Fix access issues
  • Provide alternative access

This ensures faster resolution for users.

8. Payment Gateway Compliance (Cashfree Section)

All payments are processed via secure payment gateways like Cashfree.

  • Refunds are processed only after approval
  • Payment gateway charges (if any) may be deducted
  • ETA Tech Store follows all compliance requirements

9. Fraud Prevention

We reserve the right to:

  • Reject refund requests in case of suspected fraud
  • Block users abusing refund policy
  • Take necessary legal action

10. Policy Updates

We may update this policy at any time.

  • Changes will be posted on this page
  • Continued use of services means acceptance

11. Contact Information

For support:

Chat with us