How to Track Your Order with Your Phone Number and Order Number

After you place an order, you'll want to know where it stands. ETA Tech Tools Store lets you check this yourself, any time, without waiting for a reply.

Option 1: Track without an account

Open the Track Order page from the menu or footer and enter:

• The phone number you used at checkout
• Your order number (shown after you placed the order)

You'll see the order status, the items, and the total.

Why both details are needed

We ask for both on purpose. A phone number alone could show someone else's orders if they typed your number. Requiring the order number as well means only the person who placed the order can see it.

Option 2: Your account

If you were signed in when you ordered, open My Account and choose Orders. You'll see every order you've placed, with filters, search and a printable receipt. Only you can see your order history; no one else, not even other customers using the same phone number, can open it.

What the statuses mean

• Pending: we've received the order and are checking your payment.
• Approved: payment confirmed, your tool is being prepared.
• Completed: delivered. Check WhatsApp or email for your details.
• Rejected or refunded: we'll always message you with the reason.

Lost your order number?

Message us on WhatsApp from the same phone number and tell us roughly when you ordered. We'll find it for you.